FAQs

Frequently Asked Questions (FAQ)

Shipping & Delivery

Do you offer free shipping? Yes! We offer Free Standard Shipping on all orders within the United States. No minimum purchase is required.

How long will it take to receive my e-bike? Orders are processed within 1–3 business days. Once shipped, delivery typically takes 3–10 business days, depending on your location.

How can I track my order? Once your order has shipped, you will receive an email with a tracking number. You can also use our Track Your Order page to see real-time updates.

Products & Technical Support

Are your e-bikes difficult to assemble? Most of our e-bikes arrive 85–95% pre-assembled. We provide detailed manuals and video guides to help you finish the setup in about 30–45 minutes.

Do the bikes come with a warranty? Yes, all Krythoris e-bikes come with a standard manufacturer’s warranty covering the frame, motor, and battery. Please refer to specific product pages for detailed warranty terms.

Can I buy spare batteries or accessories? Absolutely. We carry a full range of Krythoris accessories, including replacement batteries, chargers, locks, and helmets, to keep you on the road safely.

Returns & Refunds

What is your return policy? We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of delivery, provided it is in original condition and packaging.

How do I start a return? Simply email us at support@krythoris.store with your order number. We will provide you with the return instructions and address.

About Krythoris

Where is Krythoris located? We are proudly based in Fort Lauderdale, Florida. While we partner with global fulfillment centers to provide the latest tech, our customer support and management are handled right here in the U.S.